Please read over our policy before booking.
BOOKING
Please ensure that your booking is no less three days and no more thirty days prior to arrival. Bookings made with less than three days may incur extra fees.
Same Day Services Are Available
You must check into your hotel before the decoration process can commence. note that we do not handle hotel bookings or check-ins clients, except when reservations made through Korche Creative Studios at selected resorts.
DEPOSITS
A fifty percent deposit of the total amount is required to book, with the remaining balance due on the day of your event. All deposits are non-refundable. We accept payments through our website and in person using credit cards (Visa, MasterCard) and debit cards.
All deposits are non-refundable.
LATE
Please be advised that if you arrive more than 15 minutes late for your scheduled booking, an additional fee of $80 will be applied. The full amount must be paid or your appointment will subject to cancellation.
CANCELLATION
Notice Period: Clients must provide at least 5 days’ notice to cancel or reschedule an appointment.
Your booking is confirmed upon deposit which is non-refundable. If you need to cancel your booking, please get in touch with us as soon as possible. If you cancel within 48 hours of your booking for any reason, the deposit can be transferred to a new booking and must re-book within 30 days. After 30 days you will have to resubmit another booking, and a new deposit. ABSOLUTELY NO REFUNDS.
Cancellations made within 24 hours of the appointment will incur a fee of 50% of the service cost.
HOTEL
If you are already staying at the hotel before your event date please ensure that the room is cleaned and ready before our arrival. Please put away all personal items in the closet and food in the fridge. We will NOT decorate a dirty room or wait for housekeeping to clean your room; your appointment will be cancelled…
DECORATIONS
Decoration will take 2-8 hours to complete depending on the size of the room and your package of choice. You can’t be present in the room while we are decorating, please plan according to your decor time.
Kindly note that it is your responsibility to ensure the room is cleaned. We offer a next-day cleaning service at a rate of $95, which is included in your package. Please make sure to arrange your cleaning schedule. Be aware that the hotel will impose extra fees for any rooms left untidy. KCS will not be responsible for these extra charges.
All decor equipment are rentals, a set up and removal must be schedule depending on your package of choice.
No-Show
Failure to attend an appointment without prior notice will result in a full charge of the service fee.
No Same Day Changes: this includes color changes design changes and locations
Changes in the installation location from indoors to outdoors, or vice versa, are not permitted unless the installation service has been paid for both settings.